Compliance
Ensuring Vulnerable Customers Are Protected
Navigating Complex Regulations: Complying with regulatory standards, such as those set by the FCA, OFGEM, and OFWAT, is crucial for businesses operating in regulated industries. Prioritising the fair treatment of vulnerable customers, including those facing mental health challenges.
Voice Analysis: Your First Line of Defence Against Fraud
Uncover hidden vulnerabilities in customer voices to proactively stop fraud before it starts. Gain a crucial edge in safeguarding your most at-risk. clients.
Discover how prevent financial crime.
Beyond What’s Said: Detecting Wellness Signals in Voice
Detect unspoken anxiety, depression, and cognitive decline through subtle voice changes, enabling early support and dramatically cutting intervention costs.
Learn about transforming early intervention.
Hear the Unspoken: Supporting Workplace Mental Health
Identify hidden emotional distress in employee voices without asking, fostering a stigma-free culture and reducing costly long-term absences.
How to build stronger workplace support.
Consumer Duty Made Measurable
Turn Consumer Duty into a competitive advantage by detecting hidden vulnerabilities in voice, generating real-time guidance and auditable proof of better customer outcomes.
Find your competitive advantage.
Why Compliance Matters
Identify and Support
Even if customers don’t explicitly declare their vulnerabilities, businesses have a responsibility to recognise and assist them.
Avoid Regulatory Action
Failure to comply with these regulations can lead to significant financial penalties and reputational damage.
Demonstrate Social Responsibility
Show your commitment to the well-being of your customers and the community.
Contact Centre Improved Interactions and Enhanced Outcomes
Leverage the Power of Vocal Biomarkers
Proactively Identify
Detect signs of vulnerability in-call, even when customers don’t openly disclose their challenges.
Provide Appropriate Support
Offer tailored assistance to address the specific needs of vulnerable customers.
Ensure Compliance
Stay aligned with regulatory requirements and avoid penalties.
Mental health is frequently referred to as an invisible illness.
Because in many cases it lacks easily visible symptoms and is not as easily detectable as physical illnesses. Additionally, the stigma surrounding mental health issues may also hinder individuals from seeking help and support, further exacerbating their difficulties.
As a result, individuals may grapple with mental health challenges without others being aware, which can result in a lack of empathy and assistance. Our platform compassionately recognizes and enables businesses to support callers who may be struggling with their mental wellbeing. Addressing their needs is crucial for individuals, our communities, and is a key focus for regulatory bodies.