Identify Vulnerable Customers
& Enhance Agent Support
Leverage Vocal Biomarker Technology for Effective, Real-Time Intervention
How it Works
Discover Undeclared Vulnerabilities and Improve Customer Outcomes
Our innovative SaaS platform utilises vocal biomarker technology to analyse call centre audio and identify customers who may be experiencing undisclosed vulnerabilities. By providing agents with real-time cues, we guide them to offer more personalised and empathetic support, leading to improved customer outcomes and mitigating risks.
Offline Risk Audits
“Unlike Large Language Models (LLMs) that rely on explicit user statements, vocal biomarkers detect unspoken cues. Vocal biomarkers are proactive, while LLMs are reactive.”
Real-time Analysis
“The integration of Large Language Models, data-driven approaches, and vocal biomarker technology presents a powerful solution for regulated contact centres aiming to identify and support vulnerable customers.”
Data-Driven Insights
Optimise operations and ensure compliance with industry standards
What is a Vocal Biomarker
A vocal biomarker is a measurable voice characteristic that reveals insights into a person’s emotional state, health, or other factors imperceptible to the human ear. Our technology analyses pitch, tone, and speech patterns to identify vulnerabilities, providing agents with real-time guidance for appropriate support…
The Benefits
Enhanced
Customer Support
Personalised and effective assistance
Mitigate
Regulatory Risks
Proactively identify and address unspoken support needs
Monitor
Agent Well-being
Foster a supportive work environment
Continuous
Improvement
Drive ongoing enhancements with new insights