Identify Vulnerable Customers
& Enhance Agent Support
Leverage Vocal Biomarker Technology for Effective, Real-Time Intervention
How it Works:
Discover Undeclared Vulnerabilities and Improve Customer Outcomes
Our innovative SaaS platform utilises vocal biomarker technology to analyse call centre audio and identify customers who may be experiencing undisclosed vulnerabilities. By providing agents with real-time cues, we guide them to offer more personalised and empathetic support, leading to improved customer outcomes and mitigating risks.
Offline Risk Audits:
Gain a clear understanding of the volume and types of undeclared vulnerabilities in your contact centre
Real-time Analysis:
Identify support needs and improve customer outcomes in the moment
Data-Driven Insights:
Optimise operations and ensure compliance with industry standards
What is a Vocal Biomarker?
A vocal biomarker is a measurable voice characteristic that reveals insights into a person’s emotional state, health, or other factors imperceptible to the human ear. Our technology analyses pitch, tone, and speech patterns to identify vulnerabilities, providing agents with real-time guidance for appropriate support…
The Benefits
Enhanced
Customer Support:
Personalised and effective assistance
Mitigate
Regulatory Risks:
Proactively identify and address unspoken support needs
Monitor
Agent Well-being:
Foster a supportive work environment
Continuous
Improvement:
Drive ongoing enhancements with new insights