Identify vulnerabilities with
AI-powered vocal biomarker technology
Revolutionise your contact centre
Our risk audits show that up to one-third of callers to regulated contact centres have unidentified vulnerabilities. Our AI vocal biomarker technology identifies and supports these customers, mitigating regulatory risks, enhancing customer experiences, and protecting your organisation’s reputation.
Why Vocal Biomarkers Matter
Vocal biomarkers are unique voice patterns that reveal a person’s emotional state, health, or other factors. Unlike language models, which focus on key phrases or words, we analyse the underlying sounds of speech to detect subtle cues, even when they are not explicitly stated.
%
Percentage of adults with one or more characteristics of vulnerability.
%
Percentage of callers into regulated contact centres with unidentified cognitive vulnerabilities.
We measure four key vulnerabilities:
- Anxiety
- Depression
- Mild Cognitive Decline
- Early-Stage Alzheimer’s
How It Works
- Real-time analysis: Our technology analyses live call centre audio to detect subtle vocal cues indicating vulnerabilities.
- Personalised support: Agents receive real-time guidance prompts to effectively address the needs of vulnerable customers.
- Data-driven insights: Gain valuable insights into your customer base to inform business decisions and identify trends.
Key Benefits
- Enhanced customer experience: Provide personalised support, improving satisfaction and loyalty.
- Regulatory compliance: Mitigate regulatory risks by proactively identifying and supporting vulnerable customers.
- Improved agent efficiency: Streamline call handling and reduce agent workload.
- Data-driven insights: Gain valuable insights into your customer base to inform business decisions.